Dr Ioannis Kostopoulos

Boukis A; Gounaris S; Kostopoulos I (2017) A Multilevel Investigation of the Effect of Employee’s Satisfaction on Customer Outcomes in a Financial Services Context. In: The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World. Springer, Cham., pp. 227-236.

Tench R; Bowd R; Kostopoulos I (2017) Sponsorship. In: Tench R; Yeomans ed. Exploring Public Relations. London: Pearson Education,

Kostopoulos I; Boukis A; Gounaris S; Kaminakis K (2015) ENHANCING CUSTOMER PERCEIVED SERVICE QUALITY THROUGH IMO DIFFUSION. In: Robinson L ed. Marketing Dynamism & Sustainability: Things Change, Things Stay the Same…. Springer, pp. 765-773.

Kostopoulos I; Boukis A; Kaminakis K; Katsaridou I (2014) Enhancing Contact Employees’ Fit With Their Environment and Willingness to Report Service Complaints. In: Ideas in Marketing: Finding the New and Polishing the Old. Springer International Publishing, pp. 419-427.

Kostopoulos I; Anagnostidou Z; Konstntoulaki K; Rizomyliotis I (2013) Innovative professional services: Empirical evidence on the determinants of physicians’ purchase intention.

Kostopoulos I; Gounaris S; Rizomyliotis I (2013) Organizational Practices Reducing the negative impact of customer non-compliance: An empirical study.

Kostopoulos I; Rizomyliotis I; Kostantoulaki K (2012) Antecedents of online professional services’ perceived usefulness: An empirical research.

Kostopoulos I; Rizomyliotis I; Kostantoulaki K; Andrianatou V (2012) The impact of promotion background colour on attitude and behavior.

Kostopoulos I; Boukis A; Gounaris S; Kaminakis K (2012) Enhancing Customer Service Quality through IMO Diffusion.

Kostopoulos I; Andrianatou V; Kostantoulaki K; Rizomyliotis I (2011) The influence of involvement on the size and the variety of the consideration set in different decision types.

Kostopoulos I; Rizomyliotis I; Kostantoulaki K (2011) Antecedents of Doctors’ Purchase Intention for Innovative Professional Services: Differences between Commercial and Educational Services.

Kostopoulos I; Gounaris S; Boukis A (2011) Antecedents of Service Blueprinting Effectiveness and the Moderating Role of Service Characteristics: An Empirical Study.

Kostopoulos I; Gounaris S; Boukis A (2011) A multilevel investigation of the effect of employee’s satisfaction on customer outcomes in a financial services context.

Kostopoulos I; Boukis A; Gounaris S (2010) Incorporating employee satisfaction in a customer retention model.

Kostopoulos I; Gounaris S (2009) Service Blueprinting Effectiveness: Drivers of Success.

Kostopoulos I; Koritos C; Gounaris S (2009) Person Place congruency in on-line shopping context.

Kostopoulos I; Gounaris S (2008) An Empirical Investigation of the Path from Service Blueprinting Formality to Perceived Service Quality.

Kostopoulos I; Gounaris S (2008) An Empirical Investigation of the Path from Service Blueprinting Formality to Service Encounter Effectiveness. Some Preliminary Findings.

Kostopoulos I; Rizomyliotis I; Konstantoulaki K (2018) Reassessing the effect of colour on attitude and behavioural intentions in promotional activities: The moderating role of mood and involvement. Australasian Marketing Journal (AMJ)

https://doi.org/10.1016/j.ausmj.2018.04.002

Essien EE; Konstantopoulou A; Kostopoulos I; Lodorfos G (2018) The influence of business and political ties on supplier selection decisions: the case of the Nigerian public sector. International Journal of Foresight and Innovation Policy, 13 (1/2), pp. 71-87.

https://doi.org/10.1504/IJFIP.2018.095859

Kostopoulos I (2018) Do Empowered Front-Line Employees Perform Better? A Non-Linear Approach and the Role of Service Complexity. European management review

https://doi.org/10.1111/emre.12153

Konstantoulaki K; Rizomyliotis I; Kostopoulos I; Poulis A (2017) Re-assessing the influence of mental intangibility on consumer decision making. International Journal of Market Research, 59 (4), pp. 409-421.

https://doi.org/10.2501/IJMR-2017-036

Devins D; Lodorfos G; Kostopoulos I; Webber D (2015) Innovation and Growth in the City Region: Microeconomic Evidence of Asymmetries. International Journal of Innovation Management

https://doi.org/10.1142/S1363919616500328

Kostopoulos G; Rizomyliotis I; Konstantoulaki K (2015) Determinants of physicians' purchase intention for innovative services: Integrating professional characteristics with technology acceptance model and theory of planned behaviour. International Journal of Innovation Management, 19 (2),

https://doi.org/10.1142/S1363919615500243

Boukis A; Kaminakis K; Siampos A; Kostopoulos I (2015) Linking internal marketing with customer outcomes. Marketing Intelligence and Planning, 33 (3), pp. 394-413.

https://doi.org/10.1108/MIP-02-2014-0024

Lodorfos G; Kostopoulos G; Kaminakis K (2015) The impact of service delivery system effectiveness on service quality: A hierarchical approach. International Journal of Business Performance Management, 16 (2-3), pp. 169-181.

https://doi.org/10.1504/IJBPM.2015.068721

Kostopoulos I; Gounaris S; Rizomyliotis I (2014) How to reduce the negative impact of customer non-compliance: an empirical study. Journal of Strategic Marketing, 22 (6), pp. 513-529.

https://doi.org/10.1080/0965254X.2014.914056

Kostopoulos I; Boukis A; Katsaridou I (2014) IMO and different fit types as key enablers of employee brand-supporting behaviour. Journal of Strategic Marketing, 22 (2), pp. 117-134.

https://doi.org/10.1080/0965254X.2013.876066

Kostopoulos I; Boukis A; Gounaris S (2012) Service Blueprinting Effectiveness: Drivers of Success. Managing Service Quality

https://doi.org/10.1108/09604521211287552

Kostopoulos I; Rizomyliotis I; Konstantoulaki K (2012) Antecedents of Doctors’ Purchase Intention for Innovative Professional Services: Differences between Commercial and Educational Services. International Journal of Management Cases

Kostopoulos I; Rizomyliotis I; Konstantoulaki K (2012) Determinants of Online Services’ Perceived Usefulness: An Empirical Research. International Journal of Management Cases

Kostopoulos I (2013) Designing a Strategic Service Blueprint Keller Center.

Kostopoulos I; Gounaris S (2007) Ensuring the Competitiveness and Profitability of Greek Tourism Industry after the year 2015 Greek Research Institute of Tourism.

Rizomyliotis I; Konstantoulaki K; Kostopoulos I (2017) Business-to-Business Marketing Communication: Value and Efficiency considerations in recessionary times. Palgrave Macmillan.